by Josh Ball | Jun 19, 2025 | Change Management, leadership, Organizational Change
Every leader inherits a culture.
Not the one written in glossy onboarding trainings, but the real one. The one that lives in break rooms, behind closed doors, and in the quiet resistance of the most dangerous words in corporate America, “we’ve always done it this way.”
I learned this the hard way.
Early in my transition from law enforcement into the private sector, I took over a team that didn’t want me. Not personally, but symbolically. I represented change, new expectations, accountability, and a threat to comfort disguised as tradition.
They weren’t overtly defiant. But they weren’t bought in either. It wasn’t sabotage. It was survival. And here’s what that resistance taught me about real culture.
Culture Is Revealed in Resistance, Not Agreement
When things are easy, people nod along. When change shows up, the real beliefs come out. And boy, can it come out.
That team had been burned before. Multiple bosses. Shifting priorities. Flavor-of-the-month initiatives that left no lasting impact.
Their resistance wasn’t laziness, it was based on their experiences. They’d seen enough to stop believing words would lead to action.
As a leader, I had two choices:
- Force compliance through authority.
- Or earn commitment through trust.
I chose trust. It took longer, it was harder, but it built something real.
Clarity Is More Powerful Than Charisma
I thought I needed to inspire them. But they didn’t need a speech. They needed a plan.
They needed to know:
- What was changing and what wasn’t.
- Why it mattered.
- How success would be measured.
- And most importantly, how it affected them.
So I stopped trying to be impressive. And I started being specific. Because clarity breeds confidence, and confidence opens the door to buy-in.
Consistency Builds the Culture You Want
I didn’t win them over in a week or a month, but they noticed when I kept showing up.
When the standards didn’t drop. When they were coached, not criticized. When praised in public and corrected in private. Whe decisions matched values. Even when it costs more time, comfort, or popularity.
Culture isn’t declared. It’s demonstrated. And nothing demonstrates more than consistency. (You see a trend here?)
Resistance Isn’t the Enemy, It’s the Invitation
The toughest teams to lead are often the most honest. They’ll show you exactly where trust is missing, where leadership is needed, and where culture must be rebuilt. But if you’re willing to listen through the pushback and lead with integrity, you’ll build something stronger than compliance, you’ll build commitment.
Because real culture doesn’t come from slogans on the wall, it’s forged in the hard conversations, the earned trust, and the leadership that shows up even when it’s not welcomed yet.
Lead through resistance and you’ll earn the right to shape the culture that follows.
by Josh Ball | Sep 21, 2024 | leadership
Leadership is a universally valued trait, but in the realm of public safety—whether in law enforcement, emergency management, or security operations—it takes on a unique and urgent significance. The stakes are high, the pressure is immense, and the margin for error is often slim. But what does it mean to be a leader in these fields? More importantly, how do you build and sustain leadership in a sector where the unpredictable is the norm?
Defining Leadership in Public Safety
Leadership in public safety isn’t about titles or power; it’s about service. In law enforcement, emergency management, and security operations, leadership is the ability to guide, protect, and make decisive choices that can impact lives in real-time. It’s about knowing when to take charge, when to delegate, and when to listen.
At its core, leadership here means having the capability to respond effectively to crises, inspire confidence in your team, and maintain the highest ethical standards. Public safety leaders must be role models of integrity and commitment. Trust is the currency of leadership in these fields, and without it, teams cannot function at their best. Whether you’re leading a small team of officers on the street or overseeing the security of a major event, your leadership style sets the tone for how others will perform and react in critical moments.
The Unique Challenges of Leadership in Public Safety
The environments in which public safety leaders operate are fraught with challenges that most leadership roles in other sectors never encounter. In the private sector, leaders may face market fluctuations or internal organizational politics. But in public safety, leaders face threats to life and property, legal liability, and, most critically, the responsibility of maintaining public trust.
1. High-Stakes Decision-Making
One of the key challenges for leaders in public safety is the need for rapid, high-stakes decision-making. Whether responding to an active shooter situation, managing a natural disaster, or coordinating security at a large public event, leaders must make fast, informed decisions. Often, they don’t have the luxury of having all the information before making a call. As a result, experience, judgment, and calm under pressure are crucial qualities.
Leaders must also weigh the potential consequences of their decisions. In an emergency, the wrong move could cost lives or jeopardize the safety of a community. The pressure to get it right is constant and relentless. This makes leadership in public safety particularly stressful, as leaders are constantly balancing operational priorities with ethical considerations and public expectations.
2. Managing Resources in Crisis
Another challenge is resource management, particularly during crises. Resources—whether personnel, equipment, or time—are always limited, and it’s the leader’s job to allocate them effectively. This challenge becomes even more pronounced in emergency management, where leaders must anticipate needs, coordinate with multiple agencies, and adapt to rapidly changing situations, often with constrained resources.
Leaders in these fields must be adept at working within these limitations while still achieving successful outcomes. Whether it’s ensuring that officers on the ground have what they need or coordinating response teams in a disaster, leaders must stay organized, flexible, and strategic in their approach.
3. Leading Through Uncertainty and Crisis
In public safety, uncertainty is part of the job. Every day brings new challenges, and often, they are challenges you can’t anticipate. Leaders must be able to navigate through unknowns while inspiring confidence in their teams. This is particularly true in emergency management, where leaders are often called upon to guide communities through disasters that have no clear endpoint.
Leadership in these moments means more than just logistical coordination; it also involves emotional intelligence. Leaders must manage not only the crisis at hand but also the stress and morale of their teams. Being able to provide reassurance, maintain focus, and project calm under pressure are essential traits.
4. Maintaining Public Trust and Accountability
In law enforcement and security, leadership comes with an additional burden: the expectation of transparency and accountability to the public. Public trust is vital for effective law enforcement and security operations, and leaders must work to uphold that trust at all times. This can be particularly challenging in an age where scrutiny is higher than ever, and the actions of individual officers or teams can affect the reputation of an entire department.
Leaders in public safety must navigate the fine line between operational secrecy—when necessary for safety—and the need for openness with the public. Fostering trust requires consistent communication, ethical decision-making, and a willingness to be held accountable for mistakes.
Conclusion
Leadership in public safety is not for the faint of heart. It requires a rare combination of decisiveness, integrity, adaptability, and empathy. The leaders who thrive in these fields are those who understand the gravity of their responsibility and rise to meet it with unwavering commitment. They are the ones who inspire trust, not only in their teams but also in the communities they serve.
As public safety continues to evolve, so too must its leaders. Staying grounded in core leadership principles while adapting to new challenges will be the key to success in this ever-changing landscape. Whether you are a seasoned professional or an emerging leader in law enforcement, emergency management, or security operations, understanding these foundational elements of leadership will prepare you to meet the demands of your role—and to thrive in the face of the unpredictable.
